Returns & Refunds Policy

At Candles Co, we pour our heart into every handcrafted candle and eco resin accessory to ensure you receive high-quality, beautiful products. To maintain fairness and sustainability, we have a strict policy regarding returns and refunds.

No Refunds or Returns on Sold Items

All sales are final. Once an order has been placed and processed, we do not offer refunds, exchanges, or returns for change of mind, preference, or any other reason.

We put maximum effort into providing accurate and detailed information about our products, including:

• Ingredients (100% pure soy wax, premium fragrances, etc.)
• Dimensions and burn times
• Scent descriptions
• High-quality photos from multiple angles
• Care instructions

Please carefully review the full product description, images, and any additional details before placing your order to ensure it meets your expectations.

Exceptions (Handled Case-by-Case)

We stand behind the quality of our handmade items. In rare cases of:

• Damaged or defective products (e.g., broken during shipping)
• Incorrect items received

Please contact us within 7 days of delivery with photos of the issue. We may offer a replacement or store credit at our discretion (no cash refunds). Shipping costs for returns are the customer's responsibility unless the error was ours.

Custom or personalized orders are non-returnable and non-refundable under all circumstances.

How to Contact Us

If you believe your order qualifies for an exception, reach out to us at info@candlesco.ca with your order number and details. We respond within 2-3 business days.

Thank you for understanding—this policy allows us to keep creating sustainable, handcrafted pieces at fair prices while minimizing waste. We appreciate your support! 🕯️🌿